Client Services Contact Centre Representative – Manchester

About the role

Join a dynamic contact centre supporting a financial services client in Manchester. You will handle a high volume of inbound and outbound calls, delivering excellent client service while accurately recording interactions.

Key responsibilities

• Answer and process a large number of calls each day.
• Enter and update customer information in databases and call‑logging software.
• Liaise with internal teams to resolve client queries.
• Maintain precise data entry and ensure call records are accurate.
• Adhere to tight deadlines in a fast‑paced environment.

Required profile

• Previous experience in customer or client service, preferably in financial services or insurance.
• Ability to manage high call volumes while maintaining attention to detail.
• Experience working in a busy, deadline‑driven setting.
• Willingness to develop skills across operations and pursue career advancement.

Required skills

• Accurate data entry into databases and call‑logging systems.
• Basic understanding of financial reports, trade data, and reconciliation concepts.

What we offer

• 12‑month fixed‑term contract (PAYE).
• Hybrid work model – four days onsite, one day remote.
• Competitive hourly rate between £21.83 and £25.11.
• Opportunities for skill development and internal rotation.