Client Services Manager – Group Risk

About the role

We are looking for an experienced Client Services Manager to lead a team of Client Services Specialists within a Group Risk environment. You will be responsible for delivering exceptional service to a diverse portfolio of clients while driving performance and continuous improvement.

Key responsibilities

• Lead, motivate and develop a team of Client Services Specialists.
• Ensure high‑quality customer service is delivered at all times.
• Set individual and team objectives and monitor performance against KPIs.
• Conduct regular one‑to‑one meetings, performance reviews and coaching sessions.
• Identify and implement improvements to products, services and internal processes.
• Build and maintain strong relationships with clients, insurers and internal stakeholders.
• Ensure compliance with regulatory and service‑level requirements.
• Represent the team in internal and external meetings and training sessions.

Required profile

• Previous experience as a Team Leader or Manager in a customer‑service environment.
• Proven track record of managing performance against financial, operational and service KPIs.
• Strong people‑management skills, including coaching, mentoring and performance management.
• Highly organised with excellent planning and prioritisation abilities.
• Confident communicator able to build relationships at all levels.
• Positive, proactive leader who leads by example.

Required skills

What we offer

• Competitive salary up to £36,000 per year (DOE).
• Remote working flexibility.
• Opportunity to develop a high‑performing team within a growing organisation.