Co-Operative Income Officer

About the role

We are looking for a proactive Co‑Operative Income Officer to deliver a high‑quality housing income service across Birmingham and Walsall. You will work closely with five housing co‑operatives, supporting tenants to sustain their tenancies while maximising rental income and preventing arrears.

Key responsibilities

• Manage rent accounts, prevent arrears and support income recovery.
• Carry out home visits and engage with tenants.
• Provide advice on welfare benefits and signpost support services.
• Liaise with DWP and Housing Benefit teams.
• Prepare and present court cases where necessary.
• Maintain accurate records and support performance reporting.
• Attend meetings, including up to four evening committee meetings each month.

Required profile

• Experience in housing, income recovery and customer service.
• Knowledge of welfare benefits and social housing.
• Experience of court processes for arrears cases.
• Full UK driving licence and access to a vehicle.
• 5 GCSEs (including Maths & English); CIH Level 3 desirable or willingness to work towards it.

Required skills

• Strong IT proficiency.

What we offer

• 34 days annual leave plus the option to purchase up to 5 additional days.
• A day off for your birthday and 4 days off when you move home.
• Life assurance (3 × salary) and employee assistance programme.
• Flexible working options and learning & development opportunities.