Community Manager (Hybrid, London)

About the role

We are partnering with a culturally‑led marketing agency to hire an experienced Community Manager for its social team in London. This specialist role will shape community‑driven strategies for consumer brands in the alcohol and soft‑drinks sector, moving conversations beyond owned channels and into broader culture.

Key responsibilities

• Develop and execute community engagement strategies across multiple brands and platforms, crafting distinctive brand voices.
• Monitor social channels, cultural moments and real‑time conversations, joining discussions in a human, on‑brand manner.
• Track engagement, sentiment and performance metrics, turning data into actionable insights and continuously refining tactics.
• Support crisis response planning and manage sensitive or negative feedback calmly and professionally.
• Contribute to the agency’s own social channels, new‑business pitches and overall community‑management thought leadership.

Required profile

• Three or more years of community‑management experience, either agency‑side or in‑house.
• Passion for community as a strategic discipline rather than simple customer service.
• Strong cultural awareness and curiosity about online conversations.
• Excellent written communication and a confident, warm tone of voice.
• Ability to think quickly and stay calm in reactive situations.

Required skills

• Proficiency with social listening tools, preferably Sprout Social.