Critical Environment Field Service Engineer

About the role

Microsoft’s Cloud Operations & Innovation (CO+I) team is looking for a Critical Environment (CE) Field Service Engineer to support the operation and maintenance of mechanical and electrical systems in our leased datacenters worldwide. You will work directly with landlord partners to ensure high availability, safety, and efficiency of critical infrastructure that powers services such as Azure, Office 365, and Xbox.

Key responsibilities

• Ensure compliance with datacenter policies, service‑level agreements and safety/security procedures.
• Oversee day‑to‑day operations and maintenance of mechanical and electrical equipment, including review of MOP/SOP/EOP documentation.
• Lead root‑cause analysis (RCA) and failure‑mode‑effects analysis (FMEA) for high‑impact incidents.
• Coordinate and supervise CE audits, risk mitigation activities and change‑governance processes.
• Monitor and report Power, Temperature, and Relative Humidity metrics to drive cost and energy‑efficiency initiatives.
• Act as escalation point for facilities‑related issues and support emergency preparedness plans.

Required profile

• Demonstrated experience in datacenter or critical‑environment operations.
• Strong understanding of mechanical and electrical systems maintenance.
• Ability to follow and enforce safety, security, and compliance standards.
• Experience managing programs, budgets, and cross‑functional teams.

Required skills

• Mechanical equipment maintenance
• Electrical equipment maintenance
• Root Cause Analysis (RCA)
• Failure Mode Effects Analysis (FMEA)
• Power/Temperature/Humidity monitoring