Customer Account & Sales Coordinator

About the role

We are seeking a Customer Account & Sales Coordinator to join a well‑established Dorset business. In this full‑time position you will act as the main point of contact for an existing portfolio of customers, turning enquiries into accurate quotations and delivering tailored packaging and logistics solutions.

Key responsibilities

• Manage relationships with an established portfolio of customers.
• Respond promptly to incoming enquiries and visit customer sites when required.
• Prepare competitive quotations and develop customised packaging and logistics options.
• Liaise with production, freight and logistics teams to ensure customer requirements are met.
• Follow up quotations, keep customers updated and nurture long‑term trust‑based relationships.

Required profile

• Strong communication and relationship‑building abilities.
• Excellent organisational skills with high attention to detail.
• Proactive, positive attitude and ability to handle multiple tasks.
• Experience in sales coordination, internal sales, account management or customer service, preferably within manufacturing, distribution, engineering, logistics or similar sectors.

Required skills

• Microsoft Office