Customer Care Coordinator – Southampton

About the role

Join an iconic watch brand as a Customer Care Coordinator on a 12‑month contract in Southampton. You will be the first point of contact for customers across the UK and Ireland, ensuring every interaction is positive and resolves quickly.

Key responsibilities

• Process customer returns, issue refunds or exchanges in line with company policy.
• Identify counterfeit items, especially for collaboration watches, to protect brand integrity.
• Perform minor watch servicing such as bracelet adjustments and battery replacements.
• Communicate clearly with customers via phone and email, providing accurate information and first‑point‑of‑contact solutions.
• Monitor interactions to prevent issues from escalating into complaints.
• Collaborate with team members, sharing updates and best practices.

Required profile

• Strong attention to detail and ability to prioritise tasks.
• Self‑motivated with a commitment to continuous learning.
• Excellent verbal and written communication skills.
• Customer‑focused attitude and ability to work in a fast‑paced environment.

Required skills

• Proficiency in Microsoft Excel (formulas, pivot tables).
• Proficiency in Microsoft Word.

What we offer

• Opportunity to work with a world‑renowned brand.
• Dynamic team environment with room for personal development.
• Competitive contract terms for a 12‑month period.