Customer Care Specialist

About the role

Prima is looking for a Customer Care Specialist to join its growing Customer Care team. You will be the first point of contact for drivers purchasing motor insurance, helping them navigate policies, make changes, and receive support through phone, email and live chat.

Key responsibilities

• Guide customers through policy purchases and post‑sale modifications across multiple channels.
• Tailor insurance products to individual needs while ensuring accurate data entry and document verification.
• Identify cross‑selling opportunities and advise customers on additional coverage options.
• Maintain compliance with FCA regulations and Treating Customers Fairly (TCF) principles.

Required profile

• Minimum 2 years of experience in a customer‑care or call‑centre environment.
• Familiarity with FCA‑regulated environments or a solid understanding of FCA rules.
• Strong commitment to Treating Customers Fairly (TCF) principles.
• Excellent communication skills and the ability to work independently.

Required skills

What we offer

• Hybrid working model with a mix of home and office days.
• Access to learning resources, mentorship and a personalised growth plan.
• Private healthcare, gym discounts, wellbeing programmes and mental‑health support.