Customer Experience Advisor – Retail Banking (Barnsley)

About the role

As a Customer Experience Advisor at Santander's Barnsley branch, you will be the friendly face and voice for our customers, helping them with everyday banking needs and ensuring a safe, efficient service experience.

Key responsibilities

• Serve as the first point of contact for customers in‑branch and over the phone.
• Process cash transactions, handle enquiries and provide product information.
• Assist customers with banking technology and guide them through digital services.
• Identify and prevent fraud, scams and other security risks.
• Build relationships, find solutions and continuously look for ways to improve the customer experience.

Required profile

• Strong communication and listening skills.
• Ability to work flexibly on a rota covering Monday to Saturday, 8 am‑6 pm.
• Team‑oriented mindset with a willingness to support colleagues in a busy branch environment.
• Commitment to Santander’s risk‑aware culture and proactive approach to problem‑solving.

Required skills