Customer Experience Advisor – Retail Banking (Maidstone)

About the role

Join Santander’s Maidstone branch as a Customer Experience Advisor, delivering friendly, efficient service to our retail banking customers. Working 35 hours per week on a rotating schedule, you will be the first point of contact for in‑branch and phone enquiries, helping customers with everyday transactions, technology assistance, and fraud protection.

Key responsibilities

• Greet and assist customers in the branch and over the phone.
• Process cash transactions, account enquiries and routine banking services.
• Provide guidance on the use of digital banking tools and in‑branch technology.
• Identify and prevent potential fraud or scams, safeguarding customers.
• Build relationships, understand customer needs and suggest appropriate solutions.
• Contribute ideas to continuously improve the customer experience.

Required profile

• Strong communication and listening skills.
• Ability to work flexibly across a rotating Monday‑Saturday schedule.
• Customer‑focused attitude with a problem‑solving mindset.
• Willingness to learn Santander’s products and services.

Required skills

What we offer

• 12‑month fixed‑term contract.
• 35‑hour week with a rotating schedule (8 am – 6 pm).
• Training and development in banking products and customer service.
• Supportive, close‑knit team environment.