Customer Experience Consultant – Retail Banking (Epsom)

About the role

Join Santander’s Retail Banking team in Epsom as a Customer Experience Consultant. Working 24.5 hours per week on a rotating schedule, you will be the friendly face and voice of the branch, helping customers with everyday banking needs and delivering a high‑quality experience.

Key responsibilities

• Act as the first point of contact for customers in‑branch and over the phone.
• Assist with cash transactions, account queries, and product enquiries.
• Provide guidance on using banking technology and protect customers from fraud.
• Answer inbound calls to the contact centre and resolve issues promptly.
• Build relationships, identify solutions, and suggest improvements to the customer journey.

Required profile

• Flexible and comfortable working a varied rota (Monday‑Saturday, 8 am‑6 pm).
• Strong communication and problem‑solving abilities.
• Team‑oriented mindset with a willingness to support colleagues.
• Ability to thrive in a fast‑paced, multi‑skilled environment.

Required skills