Customer Service Advisor - 24/7 Shift Pattern

About the role

Barclays is growing its team in Glasgow to support global market clients outside core business hours. As a Customer Service Advisor you will be the first point of contact for clients, helping them with their everyday banking needs while building strong relationships. The role is permanent and based at the Barclays Glasgow campus, with hybrid working.

Key responsibilities

• Deliver client service across telephony and written channels, resolving queries and issues and personalising each interaction
• Support clients with their banking products and services, offering solutions that fit their circumstances
• Listen carefully and provide clear, accurate and timely support
• Work with colleagues to deliver a consistent, high-quality experience
• Follow policies and processes to maintain a strong risk and control environment
• Collaborate with internal stakeholders such as sales, operational and risk management teams so transactions are executed accurately and on time
• Support teams in business operations, including risk management, compliance and collections
• Comply with regulatory requirements and internal policies on customer care

Working conditions

• Permanent contract, reference code JR-0000120369
• 24/7 rotating shift pattern across day, evening and overnight shifts, including weekends, evenings, nights and occasional afternoons
• Typical shifts run between 20:00–06:30 and 22:15–09:00, with some 14:00–23:45 shifts; rotation is on an 8-week cycle
• Hybrid working with fixed anchor days at the Glasgow campus
• Flexible working arrangements can be discussed with the hiring manager

What we offer

• Comprehensive training and ongoing support
• A competitive benefits package
• Campus facilities including a fitness suite, fitness classes, an on-site GP and a bicycle store
• Clubs and societies and a workplace community