Customer Service Advisor – Everyday Banking (Glasgow/Belfast)

santander

🇬🇧 English

Job description

About the role

Join Santander’s contact centres in Glasgow or Belfast as a Customer Service Advisor. You will be the first point of contact for everyday banking customers, delivering friendly and empathetic support over the phone.

Key responsibilities

Answer inbound customer calls and provide immediate assistance.
Process day‑to‑day transactions, answer queries and service requests.
Update and maintain accurate customer records.
Help keep customers and the bank safe by following security procedures.
Build relationships, identify solutions and suggest improvements to the customer experience.

Required profile

Comfortable working in a high‑volume, telephony‑based environment.
Flexible, "can‑do" attitude with the ability to handle a variety of tasks.
Strong communication skills and a customer‑focused mindset.
Willingness to learn about Santander’s products and services.

Required skills

What we offer

Opportunity to develop customer‑service expertise in a leading bank.
Supportive training and career progression pathways.
Shift pattern: Monday to Friday, 12:00 pm – 8:00 pm.

Questions fréquentes

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Source : ats:workday

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Published 4 months ago

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