Customer Service Advisor – Everyday Banking (Glasgow/Belfast)

About the role

Join Santander’s contact centres in Glasgow or Belfast as a Customer Service Advisor. You will be the first point of contact for everyday banking customers, delivering friendly and empathetic support over the phone.

Key responsibilities

• Answer inbound customer calls and provide immediate assistance.
• Process day‑to‑day transactions, answer queries and service requests.
• Update and maintain accurate customer records.
• Help keep customers and the bank safe by following security procedures.
• Build relationships, identify solutions and suggest improvements to the customer experience.

Required profile

• Comfortable working in a high‑volume, telephony‑based environment.
• Flexible, "can‑do" attitude with the ability to handle a variety of tasks.
• Strong communication skills and a customer‑focused mindset.
• Willingness to learn about Santander’s products and services.

Required skills

What we offer

• Opportunity to develop customer‑service expertise in a leading bank.
• Supportive training and career progression pathways.
• Shift pattern: Monday to Friday, 12:00 pm – 8:00 pm.