Customer Service Advisor – Hybrid (Temporary)
Hatched Recruitment Group · Swindon
Job description
About the role
The Local Authority is looking for enthusiastic, customer‑focused advisors to join its busy inbound contact centre. This temporary, hybrid position offers three days in the office and two days remote, with a mandatory office‑based team day on Tuesdays.
Key responsibilities
- Answer inbound calls from residents professionally and empathetically.
- Guide customers to access services and information online, encouraging a digital‑first approach.
- Identify customer needs and signpost to the most appropriate internal or external support.
- Provide information on a wide range of council services.
- Escalate unresolved queries to relevant departments.
- Maintain a positive customer experience in a fast‑paced environment.
Required profile
- Previous experience in a customer service or call‑centre setting.
- Strong communication and listening abilities.
- Capability to manage challenging conversations calmly and professionally.
- Good organisational and problem‑solving skills.
- Positive, adaptable attitude toward work.
Required skills
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Hatched Recruitment Group
Swindon