Customer Service Advisor (Manufacturing & Distribution)

About the role

We are seeking an enthusiastic and organised Customer Support Executive to join our client’s growing team in Rayleigh. The role involves delivering first‑class customer service while supporting sales activities within a busy manufacturing and distribution environment.

Key responsibilities

• Respond to customer enquiries by telephone and email promptly and professionally.
• Process customer orders accurately using the company’s business management system.
• Prepare quotations and proactively follow up to maximise sales opportunities.
• Develop and maintain positive relationships with new and existing customers.
• Provide advice on product availability, pricing, lead times and delivery schedules.
• Resolve customer issues efficiently, ensuring positive outcomes.
• Coordinate with warehouse, production and purchasing to ensure accurate and timely order fulfilment.
• Monitor order progress and communicate updates throughout the process.
• Identify opportunities to promote additional products and services.
• Maintain accurate customer records and update internal systems.
• Provide administrative support to the sales team, including documentation and account management.
• Carry out general office administration and other duties as required.

Required profile

• Previous experience in customer service, internal sales or sales administration within an office environment.
• Excellent verbal and written communication skills.
• Strong organisational abilities and ability to manage competing priorities.
• Experience in a fast‑paced commercial setting with high accuracy and attention to detail.
• Proactive attitude with willingness to learn new systems and processes.
• Ability to work independently and collaboratively within a team.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• ERP or order‑processing software