Customer Service Advisor – Mortgage & Loans (Hybrid)

About the role

Join Santander's Homes Direct Servicing team in Glasgow as a Customer Service Advisor, helping customers with mortgage and loan enquiries. You’ll work in a hybrid model that blends remote flexibility with a collaborative office environment.

Key responsibilities

• Handle mortgage and loan queries and transactions over the phone, with the possibility of supporting live‑chat after training.
• Encourage customers to use digital channels for a smoother experience.
• Identify vulnerable customers and detect potential fraud to keep both customers and the bank safe.
• Gather accurate information to resolve issues at the first point of contact.

Required profile

• Passion for delivering excellent customer service.
• Ability to bring energy and warmth to every interaction.
• Strong communication skills and a proactive, ownership‑driven attitude.
• Willingness to work in a hybrid setting and collaborate with a team.

Required skills

What we offer

• Hybrid working model for flexibility.
• Collaborative office environment with supportive colleagues.
• Training and development opportunities.
• Access to innovative technology and a culture that encourages new ideas.