Customer Service Agent - Car Rental

About the role

Avis Budget is hiring a Customer Service Agent (Hire Administrator) at its Bathgate location, working Monday to Friday from 8.30am to 5.00pm. The role looks after customers' rental needs day to day, from initial enquiry to end of rental, in a fast-paced environment where customer requirements change constantly. It supports the delivery of fleet and revenue goals and requires compliance with all relevant legislation.

Key responsibilities

• Deal with customer calls and emails, and handle customers visiting the store professionally
• Arrange vehicle changeovers and vehicle rotation for customers
• Identify vehicles needing service and MOT, book them in and tell customers about it
• Process new rentals and off-hires, and process hire invoices for customers
• Manage and process jobs for vehicles off the road and breakdowns for customers
• Carry out any other relevant tasks supporting the wider business

Required profile

• Customer service experience and excellent communication skills
• Friendly, positive 'can-do' attitude with a 'yes' approach to customers
• Full driving licence
• Willingness to take an active part in the development and growth of the business

Required skills

• Computer literate

What we offer

• Salary of £26,545.50
• 33 days holiday including bank holidays
• Employee Assistance Programme (EAP) with 24/7 mental health and wellbeing support
• Employee discounts on car rental across the Avis Budget Group, including Zipcar
• Private health care