Customer Service Agent – Contact Centre (Fixed‑Term)

About the role

Join Marston Holdings Ltd as a Customer Service Agent in our busy contact centre. You will be the first point of contact for inbound callers, helping them resolve queries, process payments and complete applications with a friendly and professional approach.

Key responsibilities

• Answer inbound customer calls and provide accurate information.
• Process payments and handle financial transactions securely.
• Assist customers with applications, account queries and service requests.
• Manage sensitive or difficult conversations with empathy and confidence.
• Update and maintain customer records using internal systems.

Required profile

• Proven experience dealing with challenging customer situations.
• Excellent communication and listening abilities.
• Strong organisational and time‑management skills.
• Professional, friendly phone manner.
• Ability to work both independently and as part of a team.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Full‑time 37.5‑hour week (Mon‑Fri 8 am‑6 pm) on a 6‑month fixed‑term contract.
• Free on‑site parking and a supportive, dynamic team environment.
• Competitive annual leave and enhanced maternity/paternity packages.
• Pension scheme and staff discounts on shopping, travel, leisure and wellbeing.
• Commitment to inclusion, fairness and integrity.