Customer Service Assistant – Part‑time (20 hrs/week)

About the role

We are seeking a friendly and driven Customer Service Assistant to join our team on a part‑time basis. In this hands‑on role you will be the first point of contact for customers, handling enquiries, processing orders and resolving issues while upholding our high service standards.

Key responsibilities

• Process customer orders accurately and efficiently.
• Respond to enquiries via phone, email and live chat.
• Manage back‑orders, prepare quotes and support tender processes.
• Resolve complaints and returns professionally.
• Meet or exceed KPIs such as response times, call handling and NPS.
• Escalate complex issues to the appropriate departments.

Required profile

• Ownership & accountability – takes responsibility and follows through.
• Strong work ethic – willing to go above and beyond.
• Resilience – able to manage pressure and challenging situations.
• Adaptability – comfortable in a fast‑paced, changing environment.
• Customer‑focused – always prioritises the customer experience.
• Positive, can‑do attitude and proactive mindset.

Required skills

• Experience using CRM systems.
• IT literacy.

What we offer

• Company‑wide bonus scheme.
• Free daily lunch, on‑site parking and gym access.
• Career development and external training opportunities.
• Employee Assistance Programme covering mental health and financial wellbeing.