Customer Service Representative – Bristol

About the role

Join Copart’s Operation Centre in Bristol as a Customer Service Representative. You will be part of a dedicated team handling a high volume of inbound and outbound calls, ensuring service level agreements are met while supporting members and private traders.

Key responsibilities

• Answer and make high‑volume inbound and outbound customer calls.
• Maintain Service Level Agreements and response timeframes.
• Assist members and private traders with sales and return queries.
• Perform administrative duties related to documentation and compliance.

Required profile

• Excellent customer service orientation.
• Clear written and verbal communication skills.
• Strong attention to detail.
• IT literate and comfortable using computer systems.
• Adaptable, able to multi‑task in a fast‑paced environment.
• Team‑player attitude.

Required skills

What we offer

• 23 days holiday plus bank holidays and an extra personal day.
• Paid day off to volunteer for a charity of your choice.
• Healthcare Cash Plan covering dental, optical, chiropody, specialist consultations and virtual GP access.
• Contributory workplace pension scheme.
• Opportunity to purchase company shares at a discounted rate.
• Cycle to Work Scheme and access to fitness videos and gym discounts.
• Life assurance coverage.
• Exclusive discounts through the company deals hub.