Customer Service Representative

About the role

Holcim UK is seeking a proactive, customer‑focused Customer Service Representative to join its Northend team. You will be the main point of contact for allocated customer accounts, helping to drive sales targets and deliver a best‑in‑class experience.

Key responsibilities

• Manage and nurture relationships with assigned customer accounts and key contacts.
• Process orders accurately and minimise service or sales errors.
• Support sales teams in achieving targets through effective account management.
• Handle customer enquiries, complaints and escalations with a focus on resolution.
• Promote Holcim’s products and services across designated sales channels.

Required profile

• Proven experience in customer service, sales support or account management.
• Strong track record of delivering excellent customer service and resolving complaints.
• Excellent communication, negotiation and relationship‑building abilities.
• Highly organised with solid planning and time‑management skills.
• Commercial awareness and a proactive, customer‑first mindset.

Required skills

• Experience with CRM systems, preferably Salesforce.
• IT literacy and ability to work with standard office software.

What we offer

• Competitive salary plus bonus.
• 25 days holiday plus bank holidays, with the option to increase.
• Enhanced family benefits, including maternity, paternity and adoption leave.
• Access to a 24/7 remote GP service for you and your household.
• Opportunities for career progression at home and abroad.
• Employee affinity groups, mentorship programmes and staff discounts.