Customer Service Representative – Lloyds Banking Disputes

About the role

Join Teleperformance's fast‑paced contact centre in Glasgow as an inbound Customer Service Representative for the Lloyds Banking Group Disputes team. You will handle telephone enquiries, resolve disputes and provide a high standard of service to vulnerable and banking customers.

Key responsibilities

• Answer inbound calls and manage dispute cases for Lloyds Banking customers.
• Apply empathy, patience and clear communication to understand customer issues.
• Make accurate decisions, maintain high levels of data accuracy and follow compliance guidelines.
• Work independently while meeting performance targets and quality standards.
• Complete a two‑week training programme and adhere to flexible operational hours, including evenings.

Required profile

• Minimum 1 year of telephony or call‑centre experience handling inbound calls.
• Professional, polite telephone manner with strong verbal communication in English.
• Ability to work flexible hours, including evenings and weekends.
• Self‑motivated, problem‑solving attitude and high attention to detail.
• Experience with vulnerable customers or banking/financial services is highly desired.

Required skills

• Excellent numeracy and accuracy.
• Strong listening and empathy skills.
• Ability to make complex decisions independently.

What we offer

• Permanent full‑time contract (40 hours per week) with a salary of £27,081.60 per year.
• Enhanced rate for evening shifts (9 pm‑11 pm).
• Two weeks of paid training at City Park, Glasgow.
• After three months you may choose to continue on‑site or work from home, based on performance.
• Opportunities for career progression within a leading global contact‑centre provider.