Customer Service Representative – On‑site

About the role

As an on‑site Customer Service Representative you will build long‑lasting relationships with our clients by delivering exceptional service and maximising satisfaction. You will raise quotations, manage the booking‑in and booking‑out of calibration items, and act as the primary contact for our asset management system and new asset sourcing.

Key responsibilities

• Deliver high‑quality customer service and maintain strong client relationships.
• Prepare and issue quotations for calibration services.
• Coordinate the booking‑in and booking‑out processes for calibration items.
• Administer the asset management system and source new calibration assets as needed.

Required profile

• Previous experience in a customer service or administration role.
• Excellent written and verbal communication skills.
• Strong IT proficiency with the Microsoft Office Suite.
• Ability to identify and meet customer needs.
• Self‑motivated, team‑oriented and capable of effective time management.

Required skills

• Microsoft Office Suite

What we offer

• Competitive salary.
• Continuous development and training plan.
• 25 days holiday with the option to buy or sell days.
• Flexible working options.
• Access to the Trescal PerksHub.
• Employee well‑being programme.
• Medical Health Cash Plan.
• Pension and Life Assurance Scheme.
• Cycle‑to‑work scheme.
• Gym membership discounts.