Customer Success Manager – Network Services

About the role

We are seeking a Customer Success Manager to own the relationship with one of our largest Investment Banking clients. Working in a hybrid model (three days a week on‑site), you will act as the trusted advisor, ensuring the client derives maximum value from our network and infrastructure solutions.

Key responsibilities

• Manage and develop a strategic enterprise customer relationship.
• Build strong relationships with senior stakeholders across the client organisation.
• Serve as the primary escalation point to guarantee outstanding customer satisfaction.
• Identify growth opportunities and collaborate with the New Business team on expansion.
• Support proposals, RFPs and contract renewals.
• Coordinate with Service Delivery and Technical teams to ensure seamless project delivery.
• Produce accurate account plans, forecasts and regular customer reviews.

Required profile

• Proven experience managing enterprise‑level client relationships, preferably in the financial services sector.
• Ability to work cross‑functionally with Sales, Delivery, Architects and Marketing.
• Strong analytical and forecasting skills.
• Excellent communication and stakeholder‑management capabilities.

Required skills

• Network Engineering
• Network Automation (NetDevOps)
• Infrastructure Virtualisation
• Enterprise Data solutions
• Managed Network Services

What we offer

• Competitive salary up to £65,000 basic plus bonus.
• Excellent benefits package.
• Hybrid working model (3 days in the London office).
• Opportunity to work with a fast‑growing global technology consultancy.