Dealer Experience Specialist – Customer Support

About the role

Motorway is looking for a Dealer Experience Specialist to join its fast‑growing Dealer Experience team. You will be the first point of contact for dealers using our online platform, guiding them through the vehicle buying process and ensuring a smooth, enjoyable experience.

Key responsibilities

• Engage with dealers via phone, email and chat to answer queries and build trust.
• Navigate dealers through each stage of the buying journey on Motorway’s platform.
• Identify and propose creative solutions to any challenges that arise.
• Maintain accurate records in our CRM system, ensuring data quality and efficiency.
• Champion the dealer’s needs and continuously look for ways to improve the service experience.

Required profile

• Genuine passion for helping people and building rapport.
• Excellent communication skills across phone, email and chat.
• Detail‑oriented with a strong sense of ownership.
• Quick learner who enjoys problem‑solving.
• Team‑player who thrives in a collaborative environment.

Required skills

What we offer

• £26,000 starting salary.
• Standard shift (8:45 am – 5:30 pm) with great work‑life balance.
• Sea‑front office, regular social events, weekly massages and free snacks.
• One day per week remote work for flexibility.
• Stock options, pension scheme and other employee benefits.