Desktop Support Technician

About the role

The Desktop Support Technician provides technical assistance to business users across a wide range of end‑user devices and software, ensuring smooth operation of laptops, desktops, mobile devices, printers and related peripherals.

Key responsibilities

• Deliver deskside and remote support while meeting SLA targets.
• Deploy hardware using automated tools such as SCCM and Jamf.
• Enforce desktop hardware and software standards and maintain software compliance.
• Support productivity suites including Microsoft Office, Office 365 and Teams.
• Maintain operating systems, endpoint protection, and hardware destruction standards.
• Perform inventory management and end‑user computer setups.
• Troubleshoot hardware and software issues in mixed Windows and macOS environments.
• Limited travel and participation in on‑call rotation, including weekends.

Required profile

• Bachelor’s degree in Computer Science, Engineering or a related technical field.
• 3+ years of end‑user support experience.
• Strong communication and interpersonal skills.
• Ability to work independently with solid time‑management.
• Customer‑service orientation and documentation skills.
• Willingness to be on‑call and work flexible hours.

Required skills

• Microsoft Windows operating system.
• macOS operating system.
• Microsoft Office, Office 365 and Microsoft Teams.
• Adobe application suite.
• SCCM (System Center Configuration Manager).
• Jamf device management.
• Hardware deployment, printers and peripheral support.