Director, Trust & Safety

About the role

SHEIN is seeking an experienced Trust & Safety professional to establish and lead its international content risk and platform integrity function. This senior individual contributor will shape policies, processes, and intelligence for key global markets while building a focused team over time.

Key responsibilities

• Define the scope, operating model, and phased rollout plan for the Trust & Safety function across priority markets.
• Set clear ownership boundaries between Trust & Safety, Marketplace Governance, and Legal.
• Design scalable processes, calibration mechanisms, and feedback loops to ensure consistent content risk judgement.
• Create and maintain a knowledge base of cultural sensitivities, market‑specific policies, and content risk standards.
• Provide authoritative judgement on complex, ambiguous, and culturally sensitive content issues.
• Collaborate with General Counsel, regional leads, and cross‑functional teams to influence strategy without formal authority.

Required profile

• Strong cultural fluency across multiple international markets.
• Proven editorial judgement on complex content moderation challenges.
• Operational discipline to build structured processes from scratch.
• Ability to work with limited resources and influence senior stakeholders.
• Experience in content moderation, platform governance, or related Trust & Safety roles.

Required skills

What we offer

• Opportunity to shape a global function from the ground up.
• Collaboration with senior leadership across legal, governance, and business units.
• Competitive compensation package aligned with senior leadership roles.