Dutch‑Speaking Sales Support Coordinator (Hybrid, Milton Keynes)

About the role

We are looking for a Dutch‑speaking Sales Support Coordinator to join our customer‑service team in Milton Keynes. The role combines phone, email and chat support with order processing and basic technical assistance, offering a hybrid work pattern of three days in the office and two days remote.

Key responsibilities

• Answer inbound calls, make outbound calls, respond to emails and manage chat sessions while meeting service‑level targets.
• Provide product, program and compensation information to customers.
• Assist with order processing, enrolments and setting up new customers.
• Deliver basic technical support for back‑office systems and escalate complex issues to IT support.
• Identify, report and follow up on website issues to ensure corrective action.
• Provide daily updates to department management on call and email trends.
• Alert the Compliance Coordinator to potential issues uncovered during customer interactions.
• Document all contacts according to standard operating procedures and represent the brand professionally.

Required profile

• Fluent spoken Dutch; good level of English.
• Based within a commutable distance to the Milton Keynes office.
• Experience in a customer‑facing or call‑centre environment.

Required skills

What we offer

• Hybrid working model – 3 days in the Milton Keynes office, 2 days remote.
• £29,000 annual salary.
• Opportunity to work in a multilingual customer‑service team.