Duty Manager – Luxury Boutique Hotel

About the role

The Duty Manager will be the operational backbone of L'oscar London, a boutique luxury hotel housed in a historic former Baptist Church. Reporting to the Director of Front of House, this full‑time, on‑site position ensures that every guest experience meets the brand’s high standards of elegance and service.

Key responsibilities

• Oversee day‑to‑day Front Office operations, including Reception, Concierge and Reservations.
• Supervise and coach front‑of‑house team members, managing schedules and performance.
• Address guest enquiries, resolve concerns promptly, and act as the primary point of contact for emergencies.
• Coordinate with other departments to guarantee seamless service delivery across the property.
• Assist in training programmes and development initiatives for staff.

Required profile

• Proven leadership and supervisory experience within the hospitality sector.
• Demonstrated ability to deliver exceptional customer service and resolve issues effectively.
• Strong communication, interpersonal and problem‑solving abilities.
• Excellent organisational skills with meticulous attention to detail.
• Flexibility to work varied shifts, including evenings, weekends, nights and public holidays.

Required skills

• Proficiency in hotel management systems.
• Competence with basic computer applications.