Engineer Scheduler

About the role

The Engineer Scheduler will support the Service and Repairs Department by managing schedules, handling customer communications, and ensuring smooth administrative processes. Reporting to the Service Manager, you will play a key part in delivering timely service and repair solutions.

Key responsibilities

• Communicate with customers and maintain internal CRM and database records.
• Assist the H&S manager with RAMS documentation.
• Create and manage work schedules for service engineers.
• Prepare repair quotes, follow up with clients, and coordinate engineers or subcontractors.
• Raise purchase orders and invoices using QuickBooks.
• Provide backup support during holidays, sickness, or busy periods.
• Ensure compliance with company policies and procedures.

Required profile

• Excellent verbal and written communication skills.
• Strong computer proficiency, especially with MS Office, Excel and Outlook.
• Ability to work under pressure, meet deadlines and maintain a positive attitude.
• Independent, reliable, and able to attend regularly and punctually.
• Physical ability to lift small packages and perform the essential duties safely.

Required skills

• Microsoft Office suite (Excel, Outlook, Word).
• QuickBooks accounting software.

What we offer

• Permanent full‑time contract.
• Salary £28,000 increasing to £30,000 after probation.
• Parking facilities.