Estate Agency Branch Secretary

About the role

The branch is looking for a dedicated Secretary to provide administrative support to the sales, lettings and property management teams. This is a full‑time, Monday‑to‑Friday position (9:00 am – 5:30 pm) based in Hornchurch, with occasional use of a pool car for property viewings.

Key responsibilities

• Welcome clients, answer telephone and email enquiries and schedule appointments.
• Download and organise property pictures, floor‑plans and Energy Performance Certificates.
• Maintain GDPR‑compliant records and handle compliance documentation.
• Type property particulars, confirm sales in writing and update window cards.
• Prepare valuation reports, assist with basic accounting tasks and perform ad‑hoc duties.
• Liaise with sales and lettings teams to register applicants and process paperwork.
• Accompany agents on property viewings when required.

Required profile

• Current or previous experience as a Secretary or Administrator within the residential property sector.
• Excellent organisational abilities and a strong commitment to high‑level customer service.
• Impeccable attention to detail and the ability to work in a fast‑paced, client‑focused environment.
• Strong verbal and written communication skills.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Competitive salary of £28,000‑£30,000 per year.
• Standard office hours with a vibrant, supportive team.
• Use of a pool car for occasional viewings.
• Opportunity to develop expertise in the residential property market.