Field Service Engineer – Arcade Equipment

About the role

We are looking for a motivated Field Service Engineer to join a leading arcade gaming company. You will travel across the Central Belt installing, maintaining and repairing arcade machines, ensuring they operate reliably for maximum revenue.

Key responsibilities

• Install, maintain and service arcade equipment at multiple customer sites.
• Conduct network diagnostics and perform regular preventative maintenance.
• Carry out PAT testing to meet safety standards.
• Manage parts, stock and redemption tickets in collaboration with internal teams.
• Respond to reactive maintenance requests and minimise machine downtime.
• Participate in an on‑call rota for out‑of‑hours emergencies.
• Handle heavy lifting and work safely in confined spaces.

Required profile

• Previous experience in field service engineering or a technician role, preferably within arcade, gaming or amusement equipment.
• Strong customer‑service orientation and ability to build relationships with clients.
• Flexibility to work weekends and public holidays as part of a shift pattern.
• Ability to work independently and as part of a team.

Required skills

• Network diagnostics
• PAT testing

What we offer

• Salary £30,000‑£34,000 per year plus up to 7.5% performance bonus (increasing after the first year).
• Vehicle provided for work use, with personal use included.
• Attendance bonus (£350 increasing to £500 in year 2).
• 5% pension contribution.
• Clear career progression path with a structured tier system.