Food Runner - Pre-Opening Team

About the role

Delano London, opening in late 2026, is looking for a Food Runner to join its pre-opening team. Working closely with the restaurant and culinary teams, the Food Runner ensures every dish reaches the right guest quickly, accurately and beautifully. The hotel overlooks Kensington Gardens and has 67 rooms and suites, the Rose Bar and Rose Lounge, and The Source wellness offering.

Key responsibilities

• Deliver food from the kitchen to the correct table and guest promptly, with accurate dish identification.
• Learn the menu, key ingredients and allergens so you can announce dishes clearly and answer basic guest questions.
• Coordinate with the pass, waiters and managers to keep strong pacing and communication during service.
• Check plates for presentation and accuracy before leaving the pass and flag any concerns immediately.
• Support table maintenance, clearing, resetting, water service and other floor tasks.
• Keep service stations, trays and equipment clean, organised and fully stocked.
• Help with pre-service mise en place and end-of-service breakdown and cleaning.
• Watch for allergies, dietary requirements, VIPs and table numbers and follow all communication procedures.
• Support Room Service, Private Dining and other F&B areas when required, and always follow food safety, health and safety and company standards.

Required profile

• Energetic, attentive and comfortable in a fast-paced restaurant environment.
• Previous experience as a runner or in hospitality is useful, though attitude, reliability and willingness to learn are equally important.
• Clear communicator who enjoys working in a close-knit team.
• Strong attention to detail, able to learn table numbers, dishes and service sequences quickly.
• Calm and positive under pressure, flexible to work breakfast, evenings, weekends and key hospitality moments.

What we offer

• The chance to launch Delano London and help shape the Food & Beverage experience from day one.
• A supportive, creative team culture with colleague benefits, hotel stays and experiences across the wider group.
• Opportunities for development as the hotel and brand grow.