Help Desk Technician
Dabster · Chester
Job description
About the role
We are looking for a Help Desk Technician to join a dynamic IT Service Desk team operating on a shift basis. The role provides first‑line support to end users, handling incidents and service requests while ensuring service level agreements are met.
Key responsibilities
- Receive, log and classify incoming service requests and incidents.
- Troubleshoot and resolve IT‑related problems as first‑line support.
- Allocate and assign tickets to appropriate teams, including out‑of‑scope items.
- Monitor queues, maintain accurate records, and ensure SLA compliance.
- Coordinate cross‑team tickets to achieve customer satisfaction.
Required profile
- Fluent in French and English with excellent verbal and written communication.
- Strong customer‑service orientation and ability to explain technical information clearly.
- Capable of prioritising multiple tasks and working under pressure.
- Team‑player who shares knowledge and contributes positively to targets.
Required skills
- Technical Service Desk experience.
- Familiarity with ServiceNow platform.
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Dabster
Chester