Hire Controller – Customer Service & Inventory Management

About the role

The Hire Controller role is a full‑time, on‑site position based in Bristol. You will be the main point of contact for customers requesting plant and tool hire, ensuring smooth processing of requests, deliveries and returns.

Key responsibilities

• Manage incoming customer inquiries and process hire requests.
• Create and maintain accurate hire agreements and records.
• Coordinate delivery schedules and equipment returns.
• Maintain up‑to‑date inventory levels and track equipment movement.
• Provide customers with advice on suitable equipment and resolve any issues promptly.
• Communicate with the delivery team and other internal departments to ensure timely service.

Required profile

• Strong customer service and communication abilities.
• Excellent organisational and administrative skills.
• Experience or knowledge of equipment hire, plant tools, or the construction sector is preferred.
• Ability to work independently, solve problems and prioritise tasks.
• Valid driving licence is advantageous for occasional on‑site duties.
• Positive, team‑oriented mindset focused on delivering excellent service.

Required skills

• Basic IT skills, including use of inventory management software.