Hire Desk Administrator

About the role

We are seeking an experienced Hire Desk Administrator to manage daily operations of the hire desk for a company located on the outskirts of Horsham, West Sussex. The role involves handling customer queries, preparing accurate quotations and ensuring smooth order processing.

Key responsibilities

• Process customer quotations and orders.
• Maintain and update the hire desk database and send confirmation of hire.
• Raise off‑hire, on‑hire and examination jobs for engineers.
• Answer and service incoming client calls regarding quotations, orders and pricing within required timeframes.
• Build and maintain strong customer relationships to encourage repeat business.
• Support the sales team by completing quotes, identifying new hire opportunities and assisting with customer‑related tasks.
• Liaise regularly with the service team and engineers.

Required profile

• Proven experience in a Hire Desk, Sales Administration, Quotation or Order Management role, preferably within engineering, construction or manufacturing.
• Highly organised with strong attention to detail.
• Good IT skills.

Required skills

• IT skills

What we offer

• Competitive salary of £30,000 per year.
• Office‑based role with parking available.
• Standard working hours: 8:00 am – 5:00 pm, Monday to Friday.