Inbound Auto Loans Collections Associate
Sutherland · Mandeville
Job description
About the role
The Inbound Auto Loans Collections Associate will handle customer interactions via phone, email, and chat to manage delinquent auto loan accounts. The role focuses on delivering high‑quality service while reducing outstanding balances.
Key responsibilities
- Respond to customer inquiries about service, product, and account information.
- Assist customers in resolving payment issues and reduce delinquent accounts.
- Maintain accurate records of interactions in CRM systems.
Required profile
- Minimum of 4 CXC/GCE subjects including English and a numeric subject, or equivalent U.S. high school diploma/GED.
- Valid government ID, TRN and NIS card.
- Flexible availability to work any shift, including weekends and public holidays.
- Ability to pass criminal background check and drug test.
Required skills
- Proficient typing speed of at least 35 wpm with 80 % accuracy.
- Experience with CRM applications and basic Microsoft Office (Outlook, Word, Excel).
- Strong computer troubleshooting and technical problem‑solving abilities.
- Excellent verbal and written communication skills.
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Published 5 hours ago
Expires 1 month from now
3 views · 0 interested
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Sutherland
Mandeville