Insurance Administrator – Office Based, Ashford

About the role

We are seeking an Insurance Administrator to join a small, friendly team of seven in our Ashford office. This full‑time, office‑based position offers a quiet working environment and the chance to support policyholders and internal teams across the UK.

Key responsibilities

• Provide telephone customer service, handling enquiries from policyholders and clients.
• Process new insurance claim instructions received from insurer clients.
• Collaborate with other Office Angels locations throughout the United Kingdom.
• Assist in compiling and managing Key Performance Indicator (KPI) reports.
• Perform accurate data entry and general office administration tasks.

Required profile

• Previous experience in office administration.
• Experience within an insurance or FCA‑regulated environment is advantageous.
• Excellent telephone manner and clear communication skills.
• Ability to work effectively within an enthusiastic, team‑oriented setting.

Required skills

• Telephone handling and customer service.
• Data entry and basic IT proficiency.
• Understanding of insurance claim processes.
• Familiarity with KPI reporting assistance.

What we offer

• Competitive salary of £27,000 per year.
• 25 days of annual leave plus bank holidays.
• Annual pay reviews and a discretionary performance‑related bonus.
• Supportive, friendly team in a quieter office environment.