IT Service Desk Support Engineer

About the role

Join Zopa’s Service Desk team in Canary Wharf and become the friendly, reliable face of IT for a fast‑growing fintech bank. You will deliver fast, courteous support to colleagues across multiple sites, helping them stay productive and focused.

Key responsibilities

• Provide in‑person and remote IT support, meeting SLA targets.
• Troubleshoot Windows, macOS and mobile devices, as well as AV equipment and Office 365 services.
• Perform proactive checks on meeting‑room AV and workspace technology.
• Manage local IT inventory, ensuring laptops, accessories and peripherals are stocked.
• Deliver a seamless onboarding experience by configuring new hire equipment.
• Collaborate with IT, InfoSec and engineering squads to resolve complex issues and improve tooling.
• Contribute to automation and AI initiatives that enhance service delivery.

Required profile

• Experience providing IT support in an SME or enterprise service‑desk environment.
• Strong customer‑first communication style, adaptable to different audiences.
• Enthusiasm for technology, curiosity about automation and a passion for helping users.

Required skills

• Windows operating system
• macOS operating system
• Mobile device support
• AV systems (meeting‑room equipment)
• Office 365 suite
• Endpoint management tools

What we offer

• Dynamic fintech environment with a focus on innovation.
• Opportunity to work on‑site in a modern Canary Wharf office.
• Collaborative team culture that values continuous learning.