IT Services Technician

About the role

Barchester Healthcare is seeking a proactive IT Services Technician to join its nationwide IT team. You will help maintain the availability, security and performance of the organisation's IT services, working closely with the Service Desk and wider IT colleagues.

Key responsibilities

• Monitor server and network performance across the IT estate and set up proactive monitoring solutions.
• Analyse network performance, implement corrective actions and document metrics.
• Support the Service Desk in investigating and resolving performance‑related issues.
• Troubleshoot connectivity problems across sites, restore services quickly and minimise disruption.
• Configure and assess hardware and application security logs, perform systems administration tasks and support network security compliance.
• Configure, maintain and optimise LAN, WAN, VoIP and VTC devices, and manage IP addressing.

Required profile

• Minimum 2 years’ experience in an IT support or infrastructure‑focused role.
• Experience in a service‑oriented environment with strong end‑user focus.
• GCSE Grade C (or equivalent) in Maths and English or higher.

Required skills

• Network monitoring and performance analysis
• Server performance monitoring
• LAN and WAN configuration
• VoIP and VTC device support
• IP addressing and network reporting
• Hardware and software configuration
• Security log assessment
• Systems administration