IT Support Officer

About the role

Barchester Healthcare is seeking an IT Support Officer to join its Help Desk team. You will provide first‑ and second‑line technical assistance to staff across multiple sites, primarily via phone and remote tools.

Key responsibilities

• Answer and log support calls, diagnosing and resolving PC, software and network issues.
• Escalate complex problems to third‑party providers when necessary.
• Participate in PC, server and network update and implementation projects.
• Maintain accurate records of incidents and follow‑up actions.
• Occasionally travel to sites, requiring a full driving licence.

Required profile

• Confident, friendly phone manner with strong communication skills.
• Previous experience in a telephone‑based support environment using remote control tools.
• Self‑motivated and able to work proactively without constant supervision.
• Education equivalent to SQA Higher Level; a numerate degree is desirable.

Required skills

• Comprehensive knowledge of PCs and Microsoft Windows/Office products.
• Understanding of TCP/IP networking concepts.
• Experience configuring smartphone email accounts.
• Proficiency with remote control technologies for support.

What we offer

• Competitive salary and a generous pension contribution scheme.
• Holiday, retail and leisure discounts.
• Opportunities for career development within a large, supportive organisation.