IT Support Technician – 12‑Month Contract

About the role

You will join a collaborative IT team in a legal organisation, providing first‑line technical support to around 200 users. The role involves maintaining IT, IS and telecoms systems, handling hardware and software issues, and supporting various IT projects in a hybrid Manchester setting.

Key responsibilities

• Provide first‑line support for hardware, software and peripheral devices.
• Log, track and communicate progress on support requests.
• Troubleshoot and resolve incidents within agreed SLAs.
• Escalate complex issues while ensuring service continuity.
• Manage user accounts and enforce security protocols.
• Conduct daily system health checks and address identified problems.
• Assist with installation, configuration and maintenance of IT equipment, including meeting‑room systems.
• Monitor and maintain inventory of IT peripherals.
• Participate in team projects and contribute to process improvements.
• Adhere to internal IT policies and procedures.

Required profile

• Previous experience in an IT support or help‑desk role.
• Familiarity with Windows 10 and Office 365 (Teams, Outlook).
• Understanding of networking fundamentals such as TCP/IP and DNS.
• Experience with Active Directory, Exchange 365 and Azure AD.
• Hands‑on experience with PC/laptop hardware support and build processes.
• Ability to perform basic AD tasks (user creation, group management).
• Proficiency with remote and on‑premises support tools.
• Knowledge of printer and scanner troubleshooting.
• Strong grasp of ITIL principles and service‑desk processes.

Required skills

• Windows 10
• Office 365 (Teams, Outlook 365)
• TCP/IP, DNS
• Active Directory
• Exchange 365
• Azure AD
• PC/Laptop hardware support
• Remote support tools
• Printer and scanner troubleshooting
• ITIL service‑desk processes

What we offer

• 12‑month fixed‑term contract.
• Day rate between £180 and £220.
• Hybrid working – Manchester office and remote.
• Opportunity to work within a supportive legal‑sector IT team.