Junior IT Support Technician
Haystack · Ashington
Job description
About the role
We are seeking a Junior IT Support Technician to join a long‑standing, family‑run business that operates a large network of betting shops across the UK and Ireland. You will play a key part in delivering reliable IT services to hundreds of locations, ensuring that daily operations run smoothly.
Key responsibilities
- Provide first‑line IT support to betting shop staff, diagnosing and resolving hardware and software issues.
- Maintain and monitor the core IT infrastructure, including servers, networking equipment, and peripheral devices.
- Collaborate with a dedicated technical team to implement updates, patches, and improvements.
- Document incidents and solutions to contribute to a knowledge base for future reference.
- Assist in the rollout of new technologies and upgrades across the network.
Required profile
- Proven experience in an IT support role, preferably in a multi‑site environment.
- Strong problem‑solving abilities and a solid technical aptitude.
- Excellent communication and interpersonal skills, able to explain technical concepts to non‑technical users.
- Ability to work effectively in a fast‑paced, dynamic setting.
- Proactive attitude toward identifying and addressing IT challenges.
Required skills
What we offer
- Opportunity to join a stable business with a strong legacy in the betting industry.
- Be part of a team delivering critical IT services across a wide network.
- Hybrid work arrangements providing flexibility between office and remote work.
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Published 1 day ago
Expires 1 month from now
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Haystack
Ashington
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