Medical Affairs Coordinator

About the role

Servier is looking for a Medical Affairs Coordinator to join its Head Office team in Stoke Poges, Slough. The role provides administrative and project support across Medical Affairs, Patient Affairs and Corporate Affairs, covering non-promotional activities such as HCP sponsorship of international congresses, conference documentation and material approval. It also involves applying modern digital tools and AI to improve efficiency.

Key responsibilities

• Coordinate non-promotional projects end to end, including Veeva Event Management, briefing documents, contract templates, material approval and communication tracking.
• Organise HCP sponsorship for international congresses and handle the paperwork for national conferences.
• Manage the Veeva Promomats approval process, material organisation, withdrawal and renewal cycles, and maintain SharePoint and project filing systems in line with document retention policy.
• Support GCTS and Veeva Event Manager entries, database submissions and compliance audits.
• Arrange internal meetings, take minutes, prepare reports and correspondence, and screen news for the Medical Affairs department.
• Maintain records of SOP updates, help draft and edit SOPs, and support VEM/GCTS submissions.
• Manage the Grants and Donations (DOGS) inbox, requests, approvals, payments and purchase orders.
• Report potential pharmacovigilance information and handle medical enquiries in a non-promotional way, in line with the ABPI Code of Practice, GDPR and other regulations.
• Propose improvements, use AI and digital tools to automate workflows, and cover colleagues on leave.

Required profile

• Proven experience in an administrative, coordination or project support role, preferably in Medical Affairs.
• Experience in a pharmaceutical, life sciences or other highly regulated environment.
• Experience managing event logistics or financial administration (grants/sponsorships).
• Proactive, organised and compliant, with excellent written and oral communication.

Required skills

• Advanced Microsoft Office 365, including SharePoint, Teams and Excel.
• Familiarity with project management or compliance approval tools such as Veeva.
• Knowledge of industry codes of practice such as ABPI/IPHA.