Office Manager

About the role

We are partnering with a well‑established e‑commerce business in Westerham and are looking for an experienced Office Manager to take charge of day‑to‑day office operations and the customer service function.

Key responsibilities

• Oversee daily office workflows to ensure smooth and efficient operations.
• Lead, mentor and develop the customer service and office support team.
• Allocate workloads, monitor performance and support professional growth.
• Manage recruitment, onboarding and training activities for office staff.
• Conduct regular team meetings and performance reviews.
• Review and improve office procedures to boost efficiency.
• Resolve customer enquiries, complaints, returns and escalated issues promptly and professionally.
• Provide administrative support across the business as required.
• Maintain a well‑organised, professional and productive office environment.
• Handle staff attendance and holiday records.

Required profile

• Previous experience in an Office Manager role or a similar position.
• Strong leadership skills with a proven ability to motivate a team.
• Excellent organisational and administrative abilities with high attention to detail.
• Confident communicator capable of building relationships.
• Ability to work independently, prioritise workloads and use initiative.
• Solid customer‑service background and commitment to high service standards.
• Good IT proficiency and confidence using office systems and software.

Required skills

• Leadership and team‑development capabilities.
• Organisational and administrative expertise.
• Effective communication and relationship‑building.
• Customer‑service excellence.
• IT and office software proficiency.

What we offer

• Salary ranging from £34,000 to £38,000 depending on experience.
• Permanent, full‑time contract.
• 22 days annual leave plus bank holidays.
• On‑site parking.
• Opportunity to own daily office operations within a dynamic e‑commerce environment.