Onboarding Specialist

About the role

Pion is seeking an Onboarding Specialist for a 12‑month maternity cover contract. You will be the primary point of contact for onboarding existing brand upsells and expansions across key accounts, ensuring a smooth transition from asset collection to live campaign launch.

Key responsibilities

• Own the onboarding process for ~30 strategic accounts, including Gymshark, ASOS, adidas and Princess Polly.
• Partner with Account Managers to support expansion into new consumer groups and markets.
• Manage the full onboarding journey – from asset collection through setup, integration and go‑live using tools such as Salesforce, Asana and Google Suite.
• Coordinate and schedule launch and media campaigns, aligning all stakeholders and meeting launch timelines.
• Monitor post‑launch performance during the critical first 24 hours, track campaign effectiveness, resolve issues, manage support tickets and proactively remove blockers.

Required profile

• Experience in a B2B, client‑facing role such as Customer Success, Customer Support or Client Services.
• Proven ability to manage relationships and deliver excellent client outcomes.
• Highly organised with the capacity to handle multiple onboarding projects, deadlines and priorities in a fast‑paced environment.
• Strong written and verbal communication skills across email, phone and video calls.

Required skills

• Salesforce
• Asana
• Google Suite