Operations Administrator – Customer-Focused Role

About the role

We are looking for an organised, customer‑focused Operations Administrator to join a dynamic team in Sidcup. The role is central to delivering smooth services and maintaining strong relationships with clients, engineers and contractors.

Key responsibilities

• Manage client queries from initiation to resolution, ensuring SLA compliance.
• Provide exceptional customer service and build lasting stakeholder relationships.
• Coordinate engineers’ diaries, schedule planned works and arrange sub‑contractor bookings.
• Monitor performance of contractors and engineers, delivering regular updates.
• Handle invoicing, raise and sign off purchase orders, and create work orders for operatives.
• Collaborate with contractor managers, operatives and supervisors.
• Produce Risk Assessments and Method Statements (RAMS) as required.

Required profile

• Proven administration experience, preferably in a related industry.
• Strong organisational ability to manage multiple tasks in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Proactive, problem‑solving mindset with a focus on customer satisfaction.
• Attention to detail and commitment to compliance.

Required skills

• Schedule management and diary coordination.
• Invoice processing and purchase order handling.
• Contractor relationship management.

What we offer

• Supportive and professional team environment.
• Opportunities for personal and professional growth.
• Competitive salary and benefits package.