Operations Associate

About the role

We are seeking an organised, detail‑oriented Operations Associate to join our growing Operations team in London. You will own day‑to‑day operational processes, maintain commercial data accuracy in HubSpot and support senior leadership with reliable reporting.

Key responsibilities

• Maintain HubSpot CRM data integrity through regular cleansing, updates and maintenance.
• Serve as the first point of contact for the Account Management team on operational queries, including client invoicing and system data issues.
• Investigate and resolve complex billing exceptions and non‑standard client setups.
• Document manual workflows and contribute to process improvement and automation initiatives.
• Provide ad‑hoc reporting and data extracts for leadership decision‑making.

Required profile

• 0–2 years of experience in an operations, administrative or coordination role, or relevant internships.
• High agency and ownership with a proactive attitude.
• Curiosity and coachability, eager to learn how the business works.

Required skills

• HubSpot CRM
• Google Sheets or Microsoft Excel for data organisation

What we offer

• £31,000 annual salary
• 24 days holiday plus bank holidays and your birthday off
• £1,200 annual benefits allowance from month 2
• Early finish Fridays (16:00) and 30 days of work‑from‑anywhere flexibility
• Company retreat abroad, quarterly socials and free Monday lunches
• Enhanced parental leave, statutory pension and EMI share scheme