Operations Support Manager - Banking / Financial

About the role

The Operations Support Manager will lead a highly technical first‑line support team responsible for the day‑to‑day operation of trading and settlement systems in a fast‑paced banking environment. You will act as the bridge between business users and technology, ensuring that requirements are scoped, delivered and aligned with strict timelines.

Key responsibilities

• Manage and mentor a 1st‑line support team, fostering technical excellence and continuous improvement.
• Provide first‑line assistance via phone and help‑desk tools, escalating complex issues as needed.
• Maintain security reference data and ensure accurate documentation across all platforms.
• Collaborate with Compliance, Surveillance, Infrastructure and Sales to monitor live operations.
• Raise, test and deploy changes to support multiple exchange platforms.
• Compile and analyse outage reports, ensuring swift resolution and root‑cause identification.
• Streamline processes and contribute to release review meetings prior to system upgrades.

Required profile

• Minimum 5 + years of experience in technical support within a banking or financial services setting.
• Proven ability to lead a support team in a high‑pressure environment.
• Strong customer‑service orientation and effective communication skills.

Required skills

• Linux operating system
• SQL Server
• Oracle database
• Python scripting
• Bash/Shell scripting