Out of Hours Call Handler – Integrated Urgent Care

About the role

We are looking for dedicated Call Handlers to join our Integrated Urgent Care service. You will work on both the weekday professional line and the out‑of‑hours service, supporting health‑care professionals who need to refer patients quickly and safely.

Key responsibilities

• Answer incoming calls from health‑care professionals on the professional line.
• Enter patient demographics and referral details accurately into the patient database system.
• Process external referrals from sources such as ambulance services, pathology results, and community teams.
• Follow the safety calling process to ensure patient safety and data integrity.
• Provide a professional, informed response to each caller.

Required profile

• Strong communication skills and a professional telephone manner.
• Attention to detail when entering patient information.
• Ability to work within a team and follow established safety protocols.
• Commitment to delivering high‑quality patient care.

Required skills

What we offer

• Employment with a trusted NHS service provider with over 20 years of experience.
• Employee‑owned trust model giving you a voice in organisational decisions.
• Opportunities for professional growth within a multi‑disciplinary health‑care organisation.
• Contribution to a service that cares for over 1 million patients across Bristol, North Somerset and South Gloucestershire.